FAQ

I. Ordering & Payment Security


Q1: How do I place an order?

The ordering process is straightforward and only takes 4 steps:

Select products: Browse our catalog and add your desired items to the cart.

Fill in details: Proceed to checkout and enter your accurate shipping address and contact information.

Secure payment: We accept major global credit cards including Visa, Mastercard, American Express, and Discover. All transactions are completed directly via a highly encrypted payment gateway with no complicated redirects.

Confirm order: You’ll receive an immediate confirmation email after successful payment, and we’ll start processing your shipment right away.


🔒 Security Guarantee: We use globally recognized PCI-DSS certified platforms and end-to-end encryption. This means your credit card info is processed directly through protected financial channels—our system does not store any sensitive card data, ensuring 100% safe payment.

Q2: Is my payment information secure?

Absolutely. Protecting your privacy and financial security is our top priority. We use a dual-protection system:

Global financial standards: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), meeting the highest global standards for payment data security.

Bank-level encryption: Via SSL/TLS end-to-end encryption, sensitive data like your credit card number and billing address are locked in real time during transmission. Even our backend staff cannot access your private card info, so you can shop worry-free.



II. Order Shipment & Delivery Time (USA Direct Shipping Advantage)


Q3: Where will my order ship from, and how long will delivery take?

All our products ship directly from our USA Warehouse, ensuring quality control and processing efficiency:

Order processing: After order confirmation (usually within 12 hours of successful payment), we’ll complete sorting and hand over to the logistics company within 2 business days.

Estimated delivery time:

US domestic orders: Enjoy fast shipping with standard delivery in 3-5 business days.

International orders: Typically 7-15 business days, depending on the destination distance and local logistics speed.




III. Customs Duties & Import Taxes (All-Inclusive Worry-Free Service)


Q4: Will I need to pay extra customs duties or import taxes upon receipt?

Not at all. To make your cross-border shopping as smooth as local shopping, we offer an "all-inclusive" pricing policy:

All taxes included: The total amount you pay at checkout covers product costs, international shipping, and any potential import duties or VAT in the destination country.

No hidden fees: You won’t need to pay anything extra to customs or couriers when the package arrives. We handle all customs clearance and tax payment procedures.

Worry-free receipt: Since we’ve prepaid relevant taxes, your package will clear customs more smoothly—what you see is what you get.



IV. Order Tracking & After-Sales


Q5: How can I track my order’s shipping status in real time?

We offer full-transparent real-time tracking:

Email notification: After your order ships, the system will automatically send a Tracking Number to your registered email (EasyHomeyService@outlook.com).

Account check: You can log into your account at any time and view real-time logistics updates in the "Order History" section.

Official tracking: Use the tracking number on the official websites of carriers like UPS, DHL, or FedEx to check the package’s exact location and estimated delivery date.